A lot has changed over the 30 years. In those days the business had a huge winter peak linked to the heating business and a small number of large industrial customers. Nowadays there is a summer peak linked to outdoor leisure such as barbecues, patio heaters and camping and caravan accessories. In the last few years Cadac barbecues have become partners with Towler & Staines for the exclusive supply of their spares. In the last 10 years through growth of internet business, social media and sales at motorhome and caravan shows Towler & Staines has become well known outside West Yorkshire. Staff turnover has been minimal and one of the strengths is their knowledge and experience in answering customer queries.
The industrial and commercial business, has remained strong over the years and is more significant now than ever. Air Products industrial gases, Air Liquide drinks dispense gases and Hobbyweld industrial gases have all been added to the portfolio over the years and sales of Calor Automotive for fork lift trucks have continued to grow.
Now Towler & Staines have a very large number of smaller customers across a much larger range of products on offer. It has been quite a journey but the business has grown owing to its willingness to adapt to the changing world and put customer care first at all times. Also the future is bright as Calor have already launched a Biopropane product and is actively developing eco- friendly products for the coming decade.
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| Towler & Staines Bradford Showroom |
https://www.towler-staines.co.uk/shop/
Congratulations Graham. I hope that the next 30 years are just as successful. Gez
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