Listening to a programme on the radio about customer satisfaction and the lack of knowledge and skills among retail staff, I started thinking about my own company Towler & Staines the LPG Specialists and Principal Calor Gas Dealer in Keighley and Bradford.
We often receive congratulations on our service from our customers which we find most encouraging.The main thing is that our staff know a great deal about LPG (Calor Gas), LPG Appliances and Industrial Gases (Air Products) because of their years of experience. The average service for our staff is an amazing 20 years. Two members of staff have been at Towler & Staines for over 30 years and they have shared their knowledge and experience with all the other staff.
The Towler & Staines journey has involved rapid change in technology, product development and legislation.To ensure maximum benefit to our customers managers attend all relevant industry exhibitions and seminars often finding new and improved products to offer.
All our drivers have certification in manual handling, fork lift truck operation, ADR (licence for carriage of hazardous goods), CPC (driver training and hours limitation) as well as product safety courses from Calor Gas and Air Products.
We really do have the experience to help you in this complicated industry.
http://www.towler-staines.co.uk/shop/
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